Leadership & Communication

Training Manager and Project Architect
Associate Director, Learning and Client Engagement
I have the opportunity to provide leadership for up to 32 employees in our Learning and Client Engagement department. This group includes instructional designers, instructional writers, multimedia developers, and client engagement managers. I work with our director to create and implement our ongoing department strategy and support the group with day-to-day needs, long-term goal setting, performance improvement, and professional development. Prior to my current role as Associate Director, I managed a total of 29 instructional designers, instructional writers, and multimedia developers over the course of four and a half years.

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Instructional Designer, Learning and Development Consultant
Senior Instructional Designer, Learning and Development Consultant
Training Manager and Project Architect
Associate Director, Learning and Client Engagement
In addition to curriculum design and development, I managed client relationships and projects as an instructional designer and senior instructional designer. I was responsible for tracking key project data, allocating tasks to my project team, and ensuring the timely completion of learning development. Throughout this process, I was also a main point of contact for the client teams with which I worked.
As my focus moved from external client work to internal initiatives, my work shifted to creating plans, gathering resources, and ensuring continuous project progress. I still work with our clients as an associate director and provide high-level support to our clients and client projects. I also serve as an internal and external point of escalation for our department.

*Proprietary Content; No Download Available

Training Manager and Project Architect
Associate Director, Learning and Client Engagement
As a training manager and project architect, I began supporting our department forecasting and revenue recognition. I now manage these processes as an Associate Director. I maintain and update our forecasting/revenue recognition tool, and I collaborate with company leadership and project staff to track margins, forecast revenue for our group, and conduct financial analysis for contract changes. This book of business was over 4 million dollars in 2023.

*Proprietary Content; No Download Available

Instructional Designer, Learning and Development Consultant
This is a recreation of a social media strategy proposal aimed at increasing Breakaway Adoption Solutions’ presence on YouTube. I created the original version of this proposal with the other member of our social media team. We developed a three-pronged approach to engagement that provides more visibility for the company and leverages existing assets to get the initiative off the ground fast.

*Proprietary Content; No Download Available

Instructional Designer, Learning and Development Consultant
Our department struggled to balance the workload between team members and figure out an efficient way to get people help during sudden influxes of work. One of our directors asked us to think of ways we could solve this issue, so I came to them with the idea to use a modified kanban board. I created a living document/board that allows people to post and take available project tasks as needed. Sharing work in this way alleviates pressure for those with an unexpected uptick in assignments while allowing those with free time to keep busy and support their fellow team members. We dubbed this the Grab Board and are still using it to help with the ebb and flow of projects.

Project Manager and Editor (I also contributed to all project deliverables)
Featured is the executive summary from a design report that presented analyses and recommendations for University Village Apartments (UVA) training. The full report served as a guide for the development of UVA education.

Individual Project
This document features the communication plan created for a proposed evaluation of the Florida State University Flying High Circus. While the project was developed within the actual constraints of the program, it was not delivered to the organization.

Project Manager (primary)
Team Member (for contribution to deliverables during a portion of the project)
This document establishes a plan for the design and development of a pain management course for healthcare professionals. The content contributed to a larger project for the Oman Ministry of Health (OMH), and final deliverables were provided to them and utilized for the OMH live training program.

Research & Analysis